Shipping policy
1. Delivery Areas: We ship to select EU member states. For shipping outside the EU, please contact us directly.
2. Processing Time: Orders are processed within 1-2 business days.
3. Shipping Methods & Times:
- Standard Shipping: 3-7 business days.
- Express Shipping: 2-5 business days (additional charges apply/might apply)
4. Shipping Costs:
-
Standard Shipping:
Free shipping over DK: 499DKK / SE: 749SEK / EE: 200EUR. - Express Shipping: DK: 39DKK / SE: 59SEK / EE: 24.99EUR.
5. Tracking: A tracking number (if available) will be provided once your order is dispatched.
6. Customs & Import Duties: For orders outside the EU, customers are responsible for any customs and import duties.
7. Returns & Refunds: If your order is damaged or incorrect, contact us within 7 days of receipt for a replacement or refund. Refer to our Return Policy for details.
8. Contact: For shipping or order queries, email us at info@neovitalize.com.