Shipping policy

  1. Delivery Areas: We ship to select EU member states. For shipping outside the EU, please contact us directly.

  2. Processing Time: Orders are processed within 1-2 business days.

  3. Shipping Methods & Times:

  • Standard Shipping: 3-7 business days.
  • Express Shipping: 2-5 business days (additional charges apply/might apply)

  1. Shipping Costs:

  • Standard Shipping: Free shipping on Melatonin Stripes. Free shipping over 499DKK/749SEK.
  • Express Shipping: 39DKK/59SEK.

  1. Tracking: A tracking number (if available) will be provided once your order is dispatched.

  2. Customs & Import Duties: For orders outside the EU, customers are responsible for any customs and import duties.

  3. Returns & Refunds: If your order is damaged or incorrect, contact us within 7 days of receipt for a replacement or refund. Refer to our Return Policy for details.

  4. Contact: For shipping or order queries, email us at info@neovitalize.com.